Incubator Pod Session 4

Conflict Management and Resolution

Session Outcomes

  • To better understand how you engage with and handle conflict both at work and everyday life
  • To learn about ways others handle conflict – what can we learn from each other?
  • To discuss strategies to keep calm when conflict arises
  • To build and grow relationships with individuals who make up this group

Incubator Pod 2.0 is built to be flexible and your group was designed to accommodate your schedule based on your availability.  We sincerely hope that this helps you to get the most out of your time together.  The session agendas are designed to get a conversation started, but we encourage you to adapt or change the meeting prompts/topics to meet your group’s interests and needs.

Choose one member of the group to moderate/lead the session and choose another person to serve as a timekeeper, to make sure that everyone has an opportunity to share during the session. 

10-15 minutes:                       
Quick Hits: This is an opportunity for individuals to bring up any active issues/problems/projects that they would like to get the group’s feedback, advice, or support on.  When sharing a “quick hit”, please be clear on what type of feedback you would like to get from your group so that they can best support you.

40-45 minutes:                      
Sharing on conflict management and resolution.  Here are some questions to help get you started:

  • Share a time when you encountered a conflict at work that you felt you handled well
  • Share a time when you encourtered a conflict at work that you felt you did not handle well.  What did you learn and what would you do differently next time?
  • Conflicts often bring up strong emotions.  Please share any strategies that you have employed to help you remain calm during a conflict.
  • Are there any resouces you have used to help become more effective at conflict resolution?  Here is a quick helpful resource: https://www.mindtools.com/ahcpfn4/conflict-resolution
  • Do you employ any different conflict resolution strategies when engaged with individuals at different rank or level than you? For example, how might you handle a conflict with a student or trainee versus with a peer or colleague?

5 minutes:                              
Wrap up and confirm timing of next session – Michelle Lifto can help with this.  Of note, the next session will be in 2 months and the focus will be on negotiation.